Shandong Deepens Digital Government Development, Making Government Services More Convenient

Shandong has continued to advance the construction of a digital government in recent years, using artificial intelligence and digital technologies to improve the efficiency of government services and make it more convenient for residents and businesses to handle official matters. The article takes the practices in places such as Laiwu in Jinan, Heze, Tai'an, and Liaocheng as examples, showcasing the digital transformation of grassroots government services and social governance. In Laiwu District of Jinan, selfservice terminals for government services have been connected to the unified system and can handle many highfrequency services such as human resources and social security, medical insurance, real estate, and housing provident funds. They are also equipped with assistance and guidance services, making them convenient for elderly people and special groups to use. In Heze's Luxi New Area, after the enterprise registration archive selfservice inquiry system went online, businesses and relevant organizations could check archives and download materials online, reducing trips to service windows and waiting time. In addition, Cuolai Town in Tai'an City has integrated functions such as grid management and emergency command through the "Smart Cuolai" platform, enhancing grassroots governance and disaster prevention response capabilities; Dongchangfu District in Liaocheng has introduced an "AI drawing" service to help applicants for food business licenses quickly generate standardized floor plans, shortening the approval time. Overall, Shandong is leveraging technological empowerment and process optimization to promote the shift of government services toward being "easy to handle and convenient to handle."