The National Healthcare Security Administration Responds to Unstable Facial Recognition in the WeChat Medical Insurance Mini Program
Abnormal prompts in the medical insurance facial recognition function may indicate that the WeChat mini program is unstable, affecting online processing You can switch to the Medical Insurance Service Platform app or the Alipay mini program to quickly complete the service process
On June 30, the National Healthcare Security Administration issued a notice saying that, recently, due to backend technical adjustments and debugging, the facial recognition function of WeChat medical insurancerelated mini programs may be unstable.
If users experience repeated recognition failures during use, they can switch to the National Healthcare Security Service Platform app, the Alipay mini program of the National Healthcare Security Service Platform, or local medical insurance public service platforms to handle related matters. They may also go to an offline medical insurance service counter for assistance.
The National Healthcare Security Administration said it deeply apologizes for the inconvenience caused to insured individuals by the relevant adjustments, and stated that it will continue to optimize online services and improve the user experience.