The 2026 Beijing Call-Respond Reform Forum will be held in October

The 2026 Beijing Forum on the Reform of “Responding to Public Complaints and Requests Promptly” will be held at the China National Convention Center from October 12 to 13, jointly hosted by the Chinese Academy of Social Sciences, the China Media Group, and the Beijing Municipal Party Committee and Municipal Government. The forum’s annual theme is “The DigitalIntelligent Era and PeopleCentered Cities,” and it will feature an opening ceremony, a closing ceremony, a main forum, and 6 parallel forums. A relevant official from Beijing said that since 2019, Beijing has advanced the reform of “responding to public complaints and requests promptly” with the 12345 Citizen Service Hotline as the main channel, forming a service mechanism of rapid response, efficient handling, timely feedback, and proactive governance. Public information shows that over the past more than 7 years, Beijing has received approximately 200 million requests in total, with both the resolution rate and satisfaction rate exceeding 97%. This forum will focus on exchanges of urban governance experience and mutual learning at the international level. It is expected to attract more than 240 international guests from over 70 countries, with a total of more than 3,200 participants. The forum will also release theoretical research findings, evaluation reports on global and national urban hotline services and governance effectiveness, as well as typical cases of urban governance from China and abroad, and extend exchanges to the front lines of grassroots governance through activities such as urban salons.