Holiday Airline Ticket Consumer Damage Advisory
Be careful with airline ticket refunds and cancellations; check each seller’s fees and terms first Reviewing even the name and passport information before booking can help reduce damage during the Chuseok holiday
The Korea Consumer Agency has urged caution, saying that consumer damage related to airline tickets could increase ahead of the Chuseok holiday.
Over the past three years, applications for relief for airline service 피해 have steadily increased to 7,438 cases, and among them, cases related to cancellation of airline ticket contracts were the most common. If you buy an airline ticket from a travel agency or a global online travel agency, cancellation and change fees may be charged in addition to the airline's fees, which can reduce the refund amount.
In addition, refund standards for airline tickets may differ depending on where they were purchased, and compensation may be difficult if there are reasons not attributable to the airline, such as bad weather or airport conditions. The Consumer Agency stressed that consumers should check the terms and conditions of both the airline and the seller before booking, and carefully review the English name and passport information immediately after making a reservation.