TTC says World Cup transit changes improved service and satisfaction
TTC World Cup transit delivered faster, more reliable service and higher rider satisfaction Priority lanes, signal timing and support crews cut commute times and could improve future service
Toronto’s transit agency says service during the city’s six World Cup match days was faster, more reliable and better received by riders than usual. A TTC report shared ahead of a board meeting said customer satisfaction and safety scores were high across the system, and priority transit lanes helped reduce commute times on key corridors.
The TTC said travel times fell by 18% on the Dufferin corridor and 12% on Bathurst during match days, with added traffic support, transit signal priority, realtime information screens and transit ambassadors helping move passengers through the city. TTC officials said the measures were part of a broader effort to keep transit flowing while Toronto hosted major events.
TTC leaders said the results show what can happen when transit gets sustained investment and priority on busy streets. They also said some temporary changes, such as traffic agents at key intersections and more signal priority, could be worth keeping if governments provide longterm funding support.