Meta users report account deletions and no human support

A Toronto resident says Meta disabled her Instagram and Facebook accounts overnight without explaining why, then left her stuck with AI chatbots instead of a human support agent. She says the accounts held years of personal photos, contacts and business connections. The CBC story says her case reflects a broader pattern in which some Canadians have had Meta accounts suspended or deleted and then struggled to appeal the decision. In some cases, people say AI moderation or automated support systems made it difficult to resolve errors, even after paying for verification services. Experts quoted in the article say companies are adopting AI customer service because it is cheaper, but automated systems can fail when users need to challenge complex decisions. They argue that regulation may be needed to require clear human appeal channels, especially for platforms that hold large amounts of personal and business data.