Insurers shift AI focus to underwriting and risk selection

Insurers are moving their AI efforts from general efficiency gains toward areas that directly affect underwriting, claims, and capital decisions. The change is highlighted in the 2026 Evident AI Index, which says firms are increasingly using AI to improve business outcomes and measure return on investment. The report shows AI specialist hiring rising sharply even as overall insurance headcount fell slightly. Many companies are also creating senior leadership roles for AI governance, reflecting a stronger focus on oversight as more systems move into production. Zurich is cited as a leading example after climbing in the global rankings by using a shared AI platform across underwriting, claims, legal, and service functions. Other insurers, including Manulife, Generali, Intact Financial, Allianz, and AXA, are also expanding AI use and reporting value from these investments.