Albertsons expands AI tools with OpenAI to improve grocery shopping

Albertsons Companies is expanding its work with OpenAI to bring AI into store operations and customer shopping experiences across its grocery brands, including Safeway, Albertsons, Vons, JewelOsco, Shaw’s, ACME, and Tom Thumb. The retailer said it is using ChatGPT Enterprise and OpenAI APIs to help employees streamline workflows, improve decisionmaking, and speed up retail development. Teams are applying AI to tasks such as merchandising, customer experience, and promotional insights. For shoppers, Albertsons has launched a Safeway experience in ChatGPT that can help plan meals, suggest products, and build carts from recipes, photos, lists, or simple prompts. The company said the experience is intended to reduce friction in grocery shopping and may expand to other brands in its portfolio.