Telus accused of misleading B.C. watchdog in cancellation fee probe

B.C. consumer protection authorities are in a legal dispute with Telus after accusing the telecom company of giving misleading information during an investigation into a mistaken $1,435.65 contract cancellation fee. According to records obtained by CBC News, the regulator said Telus first claimed it had no relevant complaint files, then later acknowledged that the issue was that there were too many records to sort through manually. The watchdog said the company failed to fully respond to inspection orders tied to possible violations of provincial consumer law. Telus has asked B.C. Supreme Court to review the regulator’s decision, arguing the demands were too broad and that the matter should fall under federal telecom oversight. The company says it disagrees with the findings and plans to present its case in court.