StubHub World Cup ticket cancellations prompt calls for investigation

StubHub customers who had World Cup tickets cancelled at the last minute are asking regulators and lawmakers to investigate the resale platform. Several buyers say they paid thousands of dollars for tickets that never arrived, then had to find replacement seats or seek refunds. The complaints center on tickets for matches in North America, including a U.S. game in Seattle and upcoming fixtures in Miami. Some customers have filed complaints with the U.S. Federal Trade Commission, state attorneys general, and other consumer agencies, while lawyers say they are hearing from many fans who believe they were misled. StubHub says it does not own or sell tickets and relies on independent buyers and sellers, while also saying it offers refunds or replacement tickets through its FanProtect Guarantee. Critics argue the company should do more to verify that sellers actually have the tickets they list and to prevent speculative ticket sales.